Our Process

Get Started

Contact us with your questions. We would be happy to chat with you about your project and provide a no-strings-attached written proposal and estimate defining the scope of work and the price of our services. When you are ready to get started, we will assign a project manager who will guide you through the planning, design and development process.

Planning

Working collaboratively with you we will draft a site plan: a comprehensive outline of all of the content, graphics, and technical elements of the site. The planning process also considers audiences, objectives, user groups, third-party accounts, access, and special features and functionality that you wish to include in the site. The site plan is the road map for the subsequent design and development of the site.

Design

Design encompasses both visual aspects of the site (graphic elements, page layouts, colors, etc.) and the design of content elements. Where appropriate, we create custom content types and templates to handle your content and how it is displayed on the pages.

Development

After completing planning and design steps, we gather a “critical mass” of content, and develop the site to the furthest extent possible. Your site is password-protected while under development. We give you a sneak preview and make adjustments as needed. We find that the our top-down planning process eliminates surprises and leads to less re-work and revision in the final product.

Launch

When work is complete, we review the site to make sure everything is working. We add analytics and submit the site to Google for indexing. We document the site and provide you with a set of instructions for maintaining the content on your site.

Support

We offer two levels of support to keep your site running smoothly. Support is offered on an annual basis.

Basic Support covers hosting and domain, and support for WordPress installation, WordPress theme, and WordPress plugins in use in your site. You never have to worry about licensing fees or keeping software versions up to date. Because of the volume of business that we do, we provide this fundamental service at a lower price than you would pay an an individual.

Enhanced Support includes everything covered in Basic Support, and also includes unlimited updates to content on your site. You always have the ability to make updates yourself, but if you have better uses for your time, and we are pretty sure that you do, we will keep the content up to date and looking good. You may submit requests for maintenance via our online form or email request. Most updates are completed within 24 hours.